![]() ![]() ![]() Start Word and sign into your Office 365 account.Rename 'Identity folder to 'Identity.old'.Go to 'HKEY_CURRENT_USER\Software\Microsoft\Office\16.0\Common\Identity'.Quit out of all Microsoft applications (like Outlook, Teams, OneDrive, etc).In addition, this process will be creating a new Outlook profile. Important: Before making changes to your computer's registry, please make sure you have backed up your registry and/or working with support staff before making the changes outlined below. If the steps outlined in the previous troubleshooting does not work, you can also try modifying a registry key.Restart Outlook and configure your account.Go to Accounts | Access work or school.If the previous steps do not resolve the issue, please attempt the following:.To resolve this error, use Microsoft steps outlined here.Sometimes when attempting to login to office apps, users receive this error.Wisc Account Administration site: known issues | support. ![]() OneDrive for Business: known issues | support.You may also want to review support documentation from other services that may be related to the issue you are experiencing. Before performing major troubleshooting, please follow steps outlined within Microsoft 365 (Outlook for Windows/MacOS/Android/iOS) - Incorrect Authenticated Account or Connected Services document and see if the problem is resolved.īelow is a list of known issues within Office 365. ![]()
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